At Counts Virtual Assistant Services, we value transparency and strive to make our services as convenient as possible.

Split Payment Model for Website Design

Payment Schedule: For website design projects, we require a 50% upfront payment to commence work. The remaining 50% of the payment is due upon completion of the website and prior to its launch.

Retainer-Based Model for Website Management Services

• Monthly Retainer: To ensure consistent support and dedicated service, we operate on a monthly retainer basis.
• Payment Schedule: Your monthly retainer fee is due on the first of each month.
• What the Retainer Covers: Your retainer covers the core services outlined in the agreement.
• For ongoing website support, we offer two convenient monthly options:
  • Basic Website Management: $50-100 per month
    • This option includes essential tasks such as routine updates and basic content adjustments that average 1-2 hours a month.
  • Enhanced Website Management: $150-300 per month
    • This option provides more comprehensive support, which may include more frequent updates, minor design tweaks, and priority support that average 5-10 hours a month.

Additional Services:

• Billed Upon Completion: Any service(s) that fall outside of your standard monthly retainer (e.g., special projects, in-depth research, etc.) will be billed separately upon completion of the task.
• Incorporated into Retainer: If you require ongoing support for an additional service, the cost of that service will be added to your next month's retainer fee.
• Extra Services & Costs
  • Flat Fee:
    • 24/7 Support: $100 per month on top of the base package.
    • Urgent Request: $50 per urgent request (e.g., needing a document within 6 hours).
  • Tiered Pricing:
    • Priority: 
      • Guaranteed response within 24 hours.
      • Increased availability (e.g., availability during evenings/weekends).
      • Cost: 25% increase from selected package price.
    • Urgent: 
      • Guaranteed response within 6 hours.
      • On-call availability for urgent matters
      • Cost: 50% increase from selected package price.

 Payments:

At this time, Counts Virtual Assistant Services will receive all payments through Paypal. 

For a personalized quote and to discuss your specific needs, please don't hesitate to contact us. We look forward to the opportunity to support you and your business!